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Terms and Conditions

Contact Information and Customer Support 
For information or queries, you can contact us at UNIFORMES PORTUGAL via email to geral@upmp.pt or you can call, Monday to Friday from 9 a.m. to 6 p.m., to +351 255 880 902.

Aim and Scope of Application
These General Sale Terms and Conditions exclusively regulate purchases and sales from the UNIFORMES PORTUGAL online store.
Browsing on and purchasing any product on www.uniformesportugal.com, implies the acceptance of the present general conditions of use and hire.
UNIFORMES PORTUGAL 
reserves the right to alter these conditions of use and hire without prior notice, and to modify at any time the information and commercial offer of its products, prices, promotions, commercial conditions and services. Any alteration will always be published on the www.uniformesportugal.com website.
UNIFORMES PORTUGAL reserves the right not to process any order from users who are not in accordance with the general sales conditions.

Ownership of UNIFORMES PORTUGAL online store www.uniformesportugal.com Dicasi - Brands S.A. with office at Estrada Nacional 106, nº 1132 – Lustosa, 4620-256 Lousada, Portugal, VAT number PT 504097717 is the legal owner of the official website of the UNIFORMES PORTUGAL brand with the domain name at www.uniformesportugal.com.


Sales Policy
Prices and specifications of products are subject to alteration without prior notice.
Where information presented does not correspond to the product characteristics, the Client has the right to resolve the purchase and sales contract according to the terms of the law.
Photographs on the website are merely illustrative, so we recommend that you read the product description carefully for more information about the specific characteristics of the items you intend to purchase.
Validation of the purchase order of request presupposes that the “Purchaser” is aware of and accepts the General Sale Terms and Conditions from the site www.uniformesportugal.com.

Prices
Value Added Tax (VAT) is added over the displayed prices on the website when applicable. Shipping charges are per order. The exact price of the shipping fee depends on the country where your order will be delivered.
Prices are all quoted in Euros. Please note that changing the delivery country may have an impact on prices due to transportation costs.
Total price specified in the final menu includes taxes and shipping costs.
Prices and specifications of products are subject to alterations without previous warning. Also, is is possible that the site might contain errors in their description or price. UNIFORMES PORTUGAL reserves the right to cancel any order if such an error exists.

Order Security
Despite all the safety procedures performed by us, security of information and payments transmitted via the Internet or through e-mail cannot be guaranteed. UNIFORMES PORTUGAL is not liable for any damage suffered as a result of the use of electronic means of communication including, but not limited to, damages recurring failure or delay in delivery of electronic communications, interceptions or manipulation of electronic communications by third parties or computer programs used for communications or transmission of viruses.

Client and User Obligations
Any visitor to the website www.uniformesportugal.com is obliged to comply with and respect the present general conditions, namely to observe the following obligations: keep and do not divulge your password for entering the site in order to prevent third parties from gaining access to your account and personal details; do not use false identities; keep your personal details and addresses up to date so that UNIFORMES PORTUGAL may process your orders correctly; the user is the sole responsible for the accuracy of the personal details given to UNIFORMES PORTUGAL and undertakes to communicate immediately any alteration via their Registration Account at www.uniformesportugal.com. UNIFORMES PORTUGAL absolves itself of any responsibility for possible delay or inability to process an order as a result of error or incomplete data communicated by the user, particularly at the time of delivery.

Payment Condition
You can find the available payment methods during the buying process. We do not accept any other payment method other than those mentioned. Please do not try to pay by any other way than specified.
Doing so, we cannot be liable for loss of pay or any other damages that may result from this action.

Quality and Guarantee
UNIFORMES PORTUGAL will only sell on www.uniformesportugal.com items of the highest quality and will never sell second-hand products, defective products or products of a quality inferior to existing market standards.
Products for sale may not correspond exactly to the actual clothing with respect to the image and colors displayed, especially as a result of the Internet browser and monitor used.

Shipping and Delivery
Orders from the UNIFORMES PORTUGAL online store will be shipped and delivered on working days from Monday to Friday.
We can only guarantee safe delivery of an order if the shipping address for the products is correctly entered by the User, and the address is a home or office located in one of the countries listed in the “Delivery Information” menu.
A delivery is regarded as completed or a product considered delivered on signature of the delivery receipt at the address agreed.

Shipping Costs
Shipping costs relate to each order. The exact price of each shipment depends on the country of delivery. Shipping price by country is estimated on the purchase process and displayed for your information and agreement.
Shipments for foreign countries: international shipments may be subject to customs duties and import taxes upon entry into the country of destination over which we are unaware. You should contact your local authorities to take notice of these fees and the respective values that differ from country to country and over which we have no knowledge.
Upon delivery, you must inspect the package in order to check for possible damages. If you consider the products to be damaged, you shall not accept delivery, which will be returned. We will refund the amounts paid for the order and transport as soon as the return is received and the return process is complete.
The order is regarded accepted if, after receiving the order, the Purchaser does not return the order within the next 15 days.

Delivery times
After your order has been registered, payment confirmed and all order items are available, UNIFORMES PORTUGAL undertakes to dispatch the order and observe the following delivery times:
3 to 5 days anywhere in the world.
UNIFORMES PORTUGAL shall not be responsible for non-compliance, or delay in compliance, of any delivery obligation caused by greater force, that is an event, act or omission, out of its reasonable control.

Product Exchanges and Returns
All products are individually identified with a security tag. If you wish to return a purchased product, do not remove the security tag or seal from the product.
If you decide to return the purchased products, UNIFORMES PORTUGAL has the right not to accept their return if the security tag or seal is missing, or if the tags have been altered in relation to their original state, or damaged.
After receiving the order, the Purchaser has 15 days in which to return or exchange the items. If defects or others irregularities are found in the products ordered.
The costs of the first return or exchange will be borne by the customer, except for quality reasons.

After receiving all the returned products, or only a part of them, at our facilities, we will deal with them within an average of a week. If the return is confirmed, you will be refunded the amount of the goods using the same payment method. Money back for returned goods is only done through the account/card used for the original purchase. In the case of a simple exchange of an identical item, or for one of a different color or size, after checking product availability, it will be dispatched to the address you have indicated in the exchange process.

Cancellation of Orders
You may cancel any order, since this has not yet been sent, in the case of purchase through the online store, you must contact UNIFORMES PORTUGAL, send an email to geral@upmp.pt and request your order cancellation. If the cancellation request is accepted, you will be notified via e-mail on this decision and cancellation will be processed with no cost to you. If the cancellation request is not possible because the order has already been dispatched, the products will be shipped to you.
Orders for exclusive custom made online products cannot be cancelled or returned as the production process is started immediately on receipt of the order. This type of item can only be returned if it is faulty or irregular in relation to the product ordered.


Suggestions or claims
Any suggestions or complaints may be addressed through the e-mail:
geral@upmp.pt